Privacy Policy (UK)

At Quay Kinetics Physio, we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and avail yourself of our services. Please read this policy carefully to understand how we handle your data in accordance with UK data protection laws.

Information We Collect:

- Personal Information: We may collect personal information, such as your name, email address, phone number, and other contact details when you voluntarily provide them to us through our website or during the appointment booking process.

- Medical Information: As a physiotherapy clinic, we may also collect relevant medical information that is necessary for your treatment and to ensure your safety and well-being during the therapeutic process.

Use of Information:

- Personalisation: We use your personal information to personalise and enhance your experience with Quay Kinetics Physio. This includes providing tailored physiotherapy services, appointment reminders, and relevant updates.

- Communication: We may use your contact details to respond to your inquiries, provide information about our services, and deliver important updates related to your appointments or treatments.

- Legal Obligations: We may process your personal information to comply with legal obligations, such as maintaining accurate records for tax or regulatory purposes.

Data Security:

- We take the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration.

- We ensure that our staff members are trained in data protection and handle your information with the utmost confidentiality and professionalism.

Data Retention:

- We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely dispose of it.

Third-Party Disclosure:

- We do not sell, trade, or transfer your personal information to outside parties without your consent, except in cases where it is necessary to provide you with the requested services (e.g., sharing relevant medical information with healthcare professionals involved in your treatment).

Your Rights:

- You have the right to access, update, correct, or request the deletion of your personal information held by Quay Kinetics Physio. If you would like to exercise any of these rights, please contact us using the information provided below.

- You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that your rights have been violated.

Changes to the Privacy Policy:

- We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the revised version will be effective immediately upon posting.

Contact Us:

- If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at contact@quaykineticsphysio.co.uk.

By using our website and engaging with our services, you consent to the collection, use, and storage of your personal information as described in this Privacy Policy, in accordance with UK data protection laws.