Physiotherapy;

Initial or follow-up 30 mins = £55

Initial of follow-up 1 hour = £100

Acupuncture;

Initial 1 hour = £100

Follow up 30 mins = £55

Sports Massage;

30 mins = £45

45 mins = £65

1 hour = £75

Physiotherapy appointments last either 30 minutes for both initial assessments and follow-up appointments or you can choose an hour long extended session if you feel that your problem is more complex or you'd like to cover more than one issue.

For most people 30 minutes is adequate to do a thorough assessment for their initial appointment. However, if you wish to go through more than one area of concern (neck pain and ankle injury for example), as well as having treatment within your initial session, then we recommend booking an extended physiotherapy appointment for an hour. Similarly, if you'd like an extra long treatment session at your follow-up, then feel free to book an extended returning client appointment.

No you do not. As Chartered Physiotherapists we are autonomous practitioners who are qualified to assess and diagnose, therefore you can come directly to us and cut out the extra time and hassle of seeing your GP. If we think your GP should be involved in your care, we will discuss this with you as part of your personalised treatment programme.

Our treatment room is inside The Quay Climbing Centre. We are situated on the 1st Floor, Old Electricity Building, The Quay Climbing Centre, Haven Road, Haven Banks, Exeter, EX2 8AX.

There is ample parking either on-street in Haven Road, or in the private car park next to the Ten Pin Bowling, or there is a council car park next to the Climbing Centre just off Michael Browning Way. You can see the various car parking via this link.

If you arrive for an appointment with us before 10am when the Quay Climbing Centre opens, you might see the main blue doors closed, don't worry you're in the right place! Your Physio will come and let you in at your appointment time.

At all other times please feel free to wait in the Cafe on the first floor and have a coffee (or delicious brownie!). Or you may prefer to wait near the Treatment Room door and watch the climbers in action. Please do not enter the Physio room as there may be someone already having treatment. Your Physio will come and collect you when it’s time for your appointment.

On the initial visit your Physiotherapist will need to perform a thorough assessment. This begins with a talk about the problem and your general health. This is called a subjective assessment and involves us asking you a lot of detailed questions to build an accurate picture of you and your problem.

You will then have a physical assessment which will look into your movements and identify the affected tissues. This helps your Physiotherapist make an accurate diagnosis of what the problem is. This will be explained to you at this stage. There is usually time to start treatment at your first visit. If your problem is particularly complex, then the assessment can take the full 30 minutes with a treatment plan commenced at your follow-up session, however if you book an extended session then treatment will be commenced within that time.

Suitable clothing and underwear are required to allow the clinician to asses the site of the injury. Ideally, a pair of shorts in the case of lower limb or lumbar spine assessment, and either a tank top or suitable bra to allow the clinician to assess the trunk, shoulder and neck area.

Unfortunately due to the restriction of such a fantastic old building, there is no disabled access to the first floor where the treatment room is situated. There is a flight of stairs at the entrance to the building, to the reception area and to the cafe. Please contact the Clinic if you are concerned about accessing the Clinic.

All appointments must be paid for in full in advance. This is easily done when booking online here. If your Physio books your follow-up with you in the session, then we will take card payment at the time. We prefer not to take cash anymore.

We are happy to provide you with a full receipt for you to take back to your insurer to claim payment back from them, however we do not invoice insurers directly on your behalf. We recommend that you liaise with your insurers stating that we are your 'preferred Physio provider' and then proceed to claim back from them, as we require payment upfront. If in doubt please speak to your insurance company.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged the cost of that appointment. If you arrive late for your appointment, we will do our best to accommodate you, but please bear in mind that this may not be possible, and that your full appointment fee will stand. If you have any questions regarding this policy, please let us know and we will be happy to help.