We strive to provide excellent clinical care to you and the rest of our patients.
In order to do this, we have an Appointment Cancellation Policy in operation for all patients. When an appointment is scheduled, that time has been set-aside for you and when it is missed, that time cannot be used to treat other patients.
We request that you please give us 24 hours notice in the event that you cannot attend your scheduled appointment. If a patient misses an appointment without contacting the Clinic, this is considered a missed appointment and the full standard fee will be charged. If you need to cancel your appointment due to any Covid-19 symptoms - NHS Covid Symptoms - then please cancel via your confirmation or reminder email. You can easily cancel the appointment yourself on there. Please try to do this as soon as you develop symptoms so that we can offer the appointment to someone else. If you have to cancel with less than 2 hours notice, please ring us or email us to let us know as the online booking system won’t allow you to cancel at such short notice. We can then arrange a refund for you, as you will have already paid at the time of booking.
If you arrive late for your appointment, we will do our best to accommodate you, but please bear in mind that this may not be possible, and that your full appointment fee will stand.
If you have any questions regarding this policy, please let us know and we will be happy to help.
If you have any questions regarding this policy, please let us know and we will be happy to help.