We strive to provide excellent clinical care to you and the rest of our patients.
In order to do this, we have an Appointment Cancellation Policy in operation that allows us to schedule appointments for all patients. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat other patients.
We request that you please give us 24 hours notice in the event that you cannot attend your scheduled appointment. If a patient misses an appointment without contacting the Clinic, this is considered a missed appointment and a full standard fee will be charged. If a patient misses 3 consecutive appointments, no further appointments will be made until the outstanding amount has been paid.
If you arrive late for your appointment, we will do our best to accommodate you, but please bear in mind that this may not be possible, and that your full appointment fee will stand.
If you have any questions regarding this policy, please let us know and we will be happy to help.
Thank you for agreeing to our terms and conditions